R77u Privacy Policy — Your Data, Our Responsibility

R77u (https://r77u.bet) an online gaming & Sports Betting platform built specifically for Bangladeshi players. This Privacy Policy This document explains how r77u collects your personal information, how it is used, and the steps we take to keep it secure.

By using the r77u website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform. We've written this policy in plain, straightforward language so every user can understand it easily.

This Privacy Policy applies to r77u's website, mobile app, customer support channels, and all other digital services. If you use any third-party services linked to r77u, those services are governed by their own privacy policies.

R77u collects various types of information from you, drawn from two main sources — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide Directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current address and country.
• Payment details such as your bKash/Nagad number or bank account information.
• A copy of your national ID or passport for KYC verification.
• Messages and information provided when contacting customer support.

Automatically Collected Data:

• IP address and device information (model and operating system).
• Browser type and version.
• Time spent on the platform and pages visited.
• Gaming history, betting details, and transaction records.
• Login time, location, and device fingerprint.

R77u uses your data solely for specific, legitimate purposes. Your information is never used for anything beyond what is necessary or relevant. Below is a detailed breakdown of what data is used for and why:

• Account Management: Your basic information is used for registration, login, password recovery, and profile updates.
• Transaction Processing: Financial information is used to process deposits and withdrawals and to maintain transaction records.
• KYC Verification: ID information is used to verify your age and confirm your identity.
• Security & Fraud Prevention: IP addresses and device information are monitored to detect suspicious activity.
• Customer Support: Your contact details are used to respond accurately to your queries and complaints.
• Personalized Experience: Your gaming history is analyzed to provide personalized game recommendations and offers.
• Legal Obligations: Required information may be disclosed at the direction of government or regulatory authorities.
• Platform Improvement: User behaviour is analysed to continually improve the quality of our services.

R77u stores your data on secure, encrypted servers. Retention periods vary depending on the type of data and applicable legal requirements.

• All personal data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure — this is a legal requirement.
• KYC documents may be retained for up to 2 years after account closure.
• Customer support chat history is retained for up to 1 year.
• Data is securely deleted once the designated retention period has ended.

R77u may share your information with third parties only in limited and specific circumstances. Under no conditions is your data sold or transferred for commercial purposes.

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Game Providers: Only the information strictly necessary for game operation is shared with third-party game studios.
• KYC Verification Partners: Documents may be shared with a licensed KYC service provider for the purpose of identity verification.
• Legal Authorities: Required information may be disclosed in response to a court order or a lawful request from an investigative authority.
• Business Changes: In the event of a change in r77u's ownership, your data may be transferred to the new owner — however, the same privacy policy will continue to apply.

All third parties that r77u works with are bound by strict data protection agreements and may only use your information for specified purposes.

R77u uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve the platform's functionality.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Usage statistics are collected to understand which sections of the website are being used and how frequently.
• Marketing Cookies: Used to show relevant promotions. You can disable these cookies at any time.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may limit access to certain platform features.

R77u uses industry-leading security technology to protect your personal data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption. You can verify this by checking for the padlock icon in the website URL bar.
• Two-Factor Authentication (2FA): Additional OTP verification is required when logging in to your account.
• Data Masking: Sensitive information is masked in stored databases.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Firewall & DDoS Protection: Advanced firewall systems are active at the server level.
• Staff Training: All r77u staff receive regular training on data protection.

Under r77u's Privacy Policy, you have several important rights over your own data. To exercise these rights, contact us at support@r77u.bet.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: After account closure, you may request deletion of your data, except where retention is required by law.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You can opt out of marketing communications or profiling at any time.

All r77u services are strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at registration, and individuals under 18 are not permitted to create an account.
• Any data found to belong to a minor will be deleted immediately.
• If a parent or guardian suspects their child has created an account on r77u, please contact us immediately at support@r77u.bet.

R77u reserves the right to update this Privacy Policy at any time. You will be notified of any significant changes in advance via email or a notice on the platform.

• The date of any changes will always be shown at the top of this page under "Last Updated".
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our Data Protection team:

• Email: support@r77u.bet
• Live Chat: Click the chat icon at the bottom right corner of the website.
• Support Hours: 24 hours a day, 7 days a week.